Feedback & Complaints

SolasMind Psychiatry is committed to providing safe, high-quality care. We value your feedback — both positive and negative — as it helps us maintain and improve our services. If you have a concern about any aspect of your care, we encourage you to let us know.
We welcome all feedback and take every concern seriously.
You can raise concerns without fear of affecting your care.
How to raise a concern
If you have a concern or complaint about our services, we encourage you to raise it with us directly in the first instance. Many issues can be resolved through open discussion.
You can contact us by:
Please provide as much detail as possible about your concern, including relevant dates and any correspondence.
Our complaints process
When we receive a complaint, we will:
  • Acknowledge receipt within 5 business days
  • Investigate the matter thoroughly and fairly
  • Keep you informed of progress
  • Provide a written response within 30 days
  • Take appropriate action to resolve the concern and prevent recurrence
Your rights as a patient
As a patient, you have the right to:
  • Receive safe, high-quality, evidence-based healthcare
  • Be treated with dignity, respect, and cultural sensitivity
  • Be informed about your diagnosis, treatment options, and risks
  • Participate in decisions about your care
  • Seek a second opinion
  • Access your medical records
  • Have your privacy protected
  • Make a complaint without fear of reprisal
  • Have complaints addressed promptly and fairly
External complaints bodies
If you are not satisfied with our response, or if you prefer to raise your concern with an external body, you may contact the following organisations:
For complaints about health services and practitioners in New South Wales.
For complaints about health services and practitioners in Victoria.
For serious concerns about a registered health practitioner's conduct, health, or performance that may pose a risk to the public.
For complaints about privacy and the handling of personal information.
Advocacy and support
If you need support in making a complaint or navigating the complaints process, the following services may be able to help:
We are committed to continuous improvement. Your feedback — whether about things that went well or areas for improvement — helps us provide better care for all patients.